Privacy Policy
Website: ItLawSupport.com
Entity / Business ID: S8126974E
Address: 41 Jln Tiga #01-05, Singapore 390041
Phone: +65 6242 2480 | Email: privacy@itlawsupport.com
Last updated: 15 October 2025
1. Scope
This Policy explains how we collect, use, disclose, and retain personal data when you use ItLawSupport.com and our legal services for the IT sector.
2. Data We Collect
- Identity and contact data: name, role, email, phone, postal address.
- Service and matter data: documents, correspondence, case notes you provide.
- Account and usage data: login details, logs, pages viewed, IP address, device identifiers.
- Payment metadata handled by our payment provider. We do not store full card numbers.
- Communications: emails, messages, meeting records as applicable.
3. How We Use Data
- Deliver and administer requested services.
- Client onboarding, conflict checks, and invoicing.
- Security, fraud prevention, and diagnostics.
- Compliance with applicable laws and lawful requests.
- Improvement of services using aggregated analytics.
- Updates and informational notices; marketing only with consent where required.
4. Sharing
- Service providers acting on our instructions (hosting, document tools, email, payment processing).
- Opposing or cooperating counsel, experts, or authorities where necessary and lawful.
- Successors in case of restructuring, subject to this Policy.
5. International Transfers
When data is transferred across borders, we apply safeguards such as regulator-approved contractual clauses and technical measures proportionate to risk.
6. Retention
We retain personal data only as long as needed for the purposes above and legal obligations, then delete or anonymize under documented schedules.
7. Your Rights
- Access and receive a copy of your personal data.
- Rectification or erasure, where applicable.
- Restriction or objection to processing in certain cases.
- Data portability for specific information.
- Withdraw consent at any time without affecting prior lawful processing.
GDPR Policy
This section applies to individuals in the EEA/UK.
A. Controller
ItLawSupport.com is the controller of personal data processed via this site. Contact: privacy@itlawsupport.com.
B. Legal Bases
- Contract: to provide requested services.
- Legitimate interests: client relationship management, site security, analytics, anti-fraud.
- Consent: marketing communications and non-essential cookies.
- Legal obligation: record-keeping, AML/KYC where applicable.
C. Rights Requests
Email privacy@itlawsupport.com to exercise GDPR rights. We verify identity and respond within statutory timelines.
D. International Transfers
Transfers rely on GDPR Art. 46 safeguards such as EU Standard Contractual Clauses and the UK IDTA/Appendix, plus supplementary measures.
E. Supervisory Authority
You may lodge a complaint with your local supervisory authority. Contacts are listed on official EU and UK regulator sites.
Cookies Policy
A. What Cookies Are
Cookies are small files stored on your device. Similar technologies include local storage, tags, and pixels.
B. Types We Use
- Strictly necessary: security and core functionality.
- Functional: preferences and improved experience.
- Analytics: aggregated usage statistics.
- Marketing: only with consent.
C. Choices
On first visit, a banner requests consent for non-essential cookies. You can change settings anytime via “Cookie Settings” in the footer or your browser controls.
D. Illustrative Cookie List
- session_id — strictly necessary — expires on browser close.
- prefs — functional — 6 months.
- analytics_client — analytics — 13 months.
Security
We apply access controls, encryption in transit, least-privilege practices, audit logging, and periodic reviews.
Children
Our services are not directed to children under 16. If we learn we processed data from a child, we will delete it.
Third-Party Links
External sites have their own policies. Review those before providing data.
Contact
Questions or requests: privacy@itlawsupport.com or the postal address above.
Changes
We may update this Policy. Material changes will be posted here with a new “Last updated” date.